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Shipping and DOA Guarantee Shipping: All items are shipped priority overnight using FedEx as the preferred carrier. It will be $50 flat rate shipping and handling including box, heat or cold packs. You must be present to sign for the package on the first delivery attempt, or the DOA Guarantee below becomes void. No local pick-up is available. For our friends in Puerto Rico, Shipping is $90. Email us after your purchase and we will send you a bill for the extra shipping charges. Returns & DOA Guarantee: We guarantee all of our items to arrive alive. If, for some reason, an item does not arrive alive, you must contact us via email, with detailed pictures of the item within one hour of the package's arrival. If you are not present to sign for the package on the first delivery attempt, this guarantee becomes void. If, in our opinion, the item is deemed to be deceased or defective, a credit will be applied to your account. Refunds: In the event a refund is approved for an intended purchase, the refund will be issued for the purchase price minus a 20% fee. |